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PillowCase
Nurse call connected iPad case

PadLock
Floating Bedside iPad Case

BlackJack
Magnetic bed cable

SnapJack
Magnetic pillow speaker cable

Bed Connection Status

BlueJack
Wireless Bed Connectivity

HallMonitor with HatchMed software
Personalized patient precautions & bed data

HallMonitor with Epic Monitor
Native integration for contextual illumination

ComCierge
BYOD & hospital owned device compatible

Connect the bed. Then the rest of the room.

HighLightX sits at the headwall, between the bed and the nurse call system. Its light bar shows staff at a glance whether the bed is connected. On Rauland Responder 5, it also lets patients reach the TV, room lights and their care team from their own phone.

UL 1069 listed and FDA registered. Winner of a 2026 Red Dot Award for product design.

A bed status light on a hospital headwall glowing green, with a magnetic bed cable plugged into the front.

Connect the entire patient room

HighLightX connects beds, nurse call, door signs and patient devices through one point at the headwall, so hospitals get more from the technology they already own.

A HighLightX laid out with the pillow speaker, patient station and wall plates it connects to.

Keep what you have

Works with the beds and nurse call system you already own. There is nothing to tear out: it adds a connection point at the headwall.

See status at a glance

A light bar staff can read from across the room, and bed status at the door with HallMonitor.

Put patients in control

On Rauland Responder 5, patients run the TV, lights and shades and send requests from their own phone.

Bed status, room controls and patient requests

A hand plugs the magnetic bed cable into a HighLightX on the headwall, its light glowing green.

Bed status at a glance

The light bar is green when the bed is connected to nurse call and red when it isn’t. Every bed signal passes straight through, so bed alarms and calls work as they do with a direct connection. A nurse can confirm the bed before leaving the room.

A HallMonitor door sign for room 201A beside the doorway, glowing red.

See status at the doorway

With a network connection, HighLightX sends bed connection and call status to HallMonitor outside the room, so staff can check the room before they walk in.

Let patients use their own phone as a pillow speaker

Patients scan a QR code in the room, with no app to install, and their phone becomes the pillow speaker. They send requests such as pain, water or the restroom, which arrive in nurse call like a pillow speaker press, and control the TV, lights and shades. This runs with ComCierge BYOD on Rauland Responder 5.

Two jobs, one device

Use HighLightX for bed connection status, a digital pillow speaker, or both.

Bed status

Any nurse call system

Works with any nurse call system and any bed with a 37-pin cable.
All 37 pins pass straight through to the wall.
Needs only power. No network or software.
Add Wi-Fi or Ethernet to send bed status to HallMonitor.

Digital pillow speaker

Rauland Responder 5

Connects to the patient station's pillow speaker port.
The existing pillow speaker clips onto a magnetic retrofit cable and keeps working.
Patients use ComCierge BYOD on their own phone, over the network.
A D-net connection can replace the patch cable, in retrofits and new construction.

The smart hub for the room

Line drawing of HighLightX from the front left, with the front bed port and three side ports marked a to d. — Front and left side
**37-pin bed port.** On the front. Takes the bed cable, including the BlackJack magnetic cable.
**PillowCase port.** Powers and connects a PillowCase bedside tablet.
**Pillow speaker port.** A magnetic retrofit for the room's existing pillow speaker.
**Patient station port.** 9-pin cable to the Responder 5 patient station.

Line drawing of the right side of HighLightX, with two quarter-inch inputs and an accessory port marked a to c. — Right side
**Priority input.** Quarter-inch jack for bed exit alarms, chair and sitter pads.
**Routine input.** Quarter-inch jack for latched calls from push buttons.
**Accessory port.** A secured USB-C port for add-ons.

Line drawing of the back of HighLightX, with the D-net connector, Ethernet, power and setup buttons marked a to d. — Back
**Rauland D-net.** Connects natively to Responder 5. Rauland-certified installers only.
**Ethernet.** RJ45 network connection.
**Power.** 12 to 24 V DC. Use the supplied power brick or the PoE kit.
**Setup buttons.** Network setup and reset.

Every side port is keyed and its cable screws in for strain relief. Unused ports ship with covers. The bottom 37-pin port connects to the nurse call wall plate.

How it installs

Mount the bracket, power it from an outlet or PoE, and connect the bed. Add the pillow speaker or a PillowCase where the room needs them. Attach a P-clamp to every cable on the wall side.

Mount the bracket

Attach the bracket to a stud, mud ring or one-gang box about 5 ft off the floor. Center it on the bed, in view of the care team and clear of bed strikes. Then clip HighLightX in.

Power it one of two ways

From an outlet

Run the supplied power cable through the channel on the back. Plug it into a red emergency-powered outlet and make sure the cable isn’t pinched.

Through PoE

A PoE splitter in a one-gang cutout feeds power and Ethernet to the back. It needs about 3.5 in of space behind the drywall, so a standard one-gang box won’t fit. HighLightX doesn’t take PoE directly.

Connect the bed and nurse call

Plug the bed cable into the front port and patch the bottom 37-pin port to the nurse call wall plate. The light turns green when the bed is connected.

Green: bed connected
Red: bed not connected

Add what the room needs

Digital pillow speaker (Responder 5)

Plug the pillow speaker retrofit into the middle side port and the patient station cable into the bottom one. The existing pillow speaker clips onto the retrofit.

PillowCase

Run the top side cable to the PillowCase. On PoE, use PoE+ to power both. The iPad uses Wi-Fi, since wired internet doesn’t pass through to it.

Network setup. Connect over Wi-Fi (2.4 or 5 GHz) or Ethernet. For Wi-Fi, put the unit in setup mode and follow the setup screen on your phone. The install guide has the steps. Each unit’s MAC address is on its back, so record it with the room number.

Questions on an install? Call tech support at 877-427-0911 or email techsupport@hatchmed.com.

Specifications

Compatibility

Bed status: Any nurse call system that takes a 37-pin bed cable. Ascom is set at install, and rooms with only a quarter-inch jack use an MP2 cable.
Patient requests, room and TV: Rauland Responder 5
Beds: Any bed with a 37-pin nurse call cable

Regulatory and warranty

Standards: UL 1069 listed, FDA registered
Awards: 2026 Red Dot Award for product design
Warranty: One year standard. Extended Warranty available for years two and three.

Physical

Size: 5.9 x 3.4 x 1.8 in (H x W x D)
Weight: 12 oz
Housing: White PC/ABS, UL94 V-0 rated, with UV-stable and antimicrobial additives
Mounting: Snap-in bracket on a single-gang opening, or surface mount
Environment: Operating 32 to 104°F (0 to 40°C), storage -4 to 140°F (-20 to 60°C), 10 to 90% humidity, non-condensing
Cleaning: Approved hospital disinfectants on a soft cloth. Don't spray liquid into the connectors or submerge it.

Power

Input: Ships with a 12 V power brick. Accepts 12 to 24 V DC, or PoE with the PoE install kit.
PillowCase charging: 12 V DC at 1.5 A

Network

Wi-Fi: Dual band 2.4 and 5 GHz, 802.11ax/ac/b/g/n, WPA2 and WPA3 Enterprise, EAP-TLS
Ethernet: RJ45 (10/100), 802.1X capable
Cloud: Mutual TLS, MQTT to AWS IoT. Outbound port 8883, or 443 where 8883 is blocked.
Patient data: None. It carries room-control commands and nurse call events only.

A white HighLightX unit with a green light along its top edge.

Documents

The product brief covers what HighLightX does and where it fits. The install guide covers mounting, power, ports and network setup.

FAQ

Which nurse call systems does HighLightX work with?

Bed status works with any nurse call system that takes a 37-pin bed cable. Ascom needs one setting at install, and rooms with only a quarter-inch jack use an MP2 cable. Patient requests and room and TV control work on Rauland Responder 5.

What does the light show?

In bed status mode, the light bar is green when the bed is connected and red when it isn’t. A new unit glows soft white until a bed is first plugged in, then switches to bed status on its own.

Does HighLightX need a network connection?

Not for bed status. Wi-Fi or Ethernet is needed to show status on HallMonitor and for patients to use their own phones.

Can we connect bed, chair and sitter alarms?

Yes. The priority and routine quarter-inch inputs on the side take bed exit alarms, chair and sitter pads and push buttons, and pass them to nurse call.

How is it powered?

It ships with a 12 V power brick and accepts 12 to 24 V DC. For PoE, a splitter behind the wall feeds power and Ethernet and needs about 3.5 in of wall depth. Use PoE+ when HighLightX also powers a PillowCase.

What does hospital IT need to know?

HighLightX supports dual-band Wi-Fi with WPA2 and WPA3 Enterprise and EAP-TLS, or Ethernet with 802.1X. It connects out over MQTT with TLS on port 8883, or 443 where 8883 is blocked. The MAC address is on the back of each unit for whitelisting. It sends no patient health information.

Does it work with BlackJack?

Yes. The front 37-pin port takes the BlackJack magnetic breakaway cable. If the bed is pulled away, the cable parts cleanly.

What's the warranty?

One year standard. The Extended Warranty covers years two and three.

See HighLightX in your rooms

Tell us your nurse call system and beds. We’ll help you plan the install and set up a demo.

Or call 844-428-2463.

Bed & Nurse Call Connectivity

Tablet Holders

Digital Signage

Digital Pillow Speaker