Warranty

LIMITED WARRANTY STATEMENT 

Coverage at a Glance 

Every HatchMed product includes a one-year Standard Warranty. Two optional programs can be added at the time of purchase. They are independent of each other, so a customer may add either, or both. 

Standard Warranty. Included with every product. One year of coverage against defects in materials and workmanship, starting from the date you receive the product. 

Extended Warranty. Extends the same defect coverage by two additional years, for three years total. Available on eligible products, purchased at the same time as the product. 

Product Upgrade Plan. One product upgrade at any point within the three-year plan term, for any reason. Move to the newest-generation model, refresh to the current design, or replace a unit damaged in the field, up to the number of units originally covered. HatchMed ships the new-model parts and you return the original. 

What is not covered. Normal wear and tear, drops or everyday-use damage, misuse, neglect, accident, modification, theft, or loss are not covered under the Standard or Extended Warranty. 

Making a claim. Email help@hatchmed.com with proof of purchase and a description of the defect. HatchMed will issue a Return Materials Authorization and covers standard shipping on qualified claims. 

All programs apply to the original purchaser and eligible products only. This summary is provided for convenience. The full terms below govern, and the executed agreements control if this summary differs. 

Full Terms and Conditions 

PLEASE READ THESE WARRANTY TERMS AND CONDITIONS CAREFULLY BEFORE USING YOUR HATCHMED CORPORATION PRODUCT. BY USING THE PRODUCT, YOU ARE CONSENTING TO BE BOUND BY THE FOLLOWING WARRANTY TERMS AND CONDITIONS. 

1. Standard Warranty 

All products manufactured, distributed or sold by HatchMed Corporation (“HatchMed”) from time to time (a “Product”) are guaranteed against defects in materials and workmanship during normal and customary use for a period of one year from the date of your original receipt of such Products from HatchMed (the “Standard Warranty”). 

The Standard Warranty extends only to the original purchaser of the Product from either HatchMed or an authorized reseller, and applies only while the Product remains in the possession of the original healthcare end user with proof of purchase demonstrated. Any attempted transfer or assignment of this Standard Warranty shall be null and void. 

Parts repaired or replaced under this warranty are warranted for the remainder of the original warranty period, or of the Extended Warranty period if one was purchased. 

HatchMed makes no warranties as to other parts with which such Products may be combined, including, but not limited to, any bonding or connection between the Products and any other parts with which they are joined by a party other than HatchMed. 

2. Warranty Period and Coverage 

Every HatchMed hardware product carries the one-year Standard Warranty: 

Products purchased under a prior warranty statement remain covered under the warranty period in effect at the time of purchase. 

3. Extended Warranty (must be purchased separately) 

In addition to the Standard Warranty set forth above, all customers have the option to purchase, for an additional fee, an Extended Warranty for an additional two-year period beyond the Standard Warranty, for a total of three years of coverage. The Extended Warranty includes all elements of the Standard Warranty and is subject to the same exclusions. 

The Extended Warranty must be purchased at the same time as the original purchase of the Products. The Extended Warranty applies only to Products specified by HatchMed, as may be modified from time to time by HatchMed in its sole discretion. Eligible products are currently PadLock, PillowCase, HallMonitor, and HighLightX. 

Within its term, the Extended Warranty may be used more than once for qualifying defects. HatchMed reserves the right to cancel an Extended Warranty if, upon inspection, replacement requests demonstrate a pattern of abuse, product neglect, or intentional damage, as reasonably determined by HatchMed. 

Customers must be current with all outstanding invoices to be eligible for the Extended Warranty. 

The Extended Warranty is generally available only at the time of original purchase. HatchMed may, in its sole discretion, offer an Extended Warranty at a later date retroactive to the original purchase date. 

4. Product Upgrade Plan (must be purchased separately) 

Customers also have the option, for an additional fee, to purchase a Product Upgrade Plan on certain specified Products. The Product Upgrade Plan provides the customer the opportunity to exchange and replace eligible Product component parts with new-model Product component parts from HatchMed. Customers may receive one upgrade during the three-year Upgrade Plan period at no charge, for any reason. The timing of that upgrade within the term is the customer’s choice. 

The Product Upgrade Plan must be purchased at the same time as the original purchase of the Products. The Plan applies only to Products and Product component parts specified by HatchMed, as may be modified from time to time by HatchMed in its sole discretion. Eligible products are currently PadLock, PillowCase, and HallMonitor. 

Upgrades cover the minimum hardware necessary to make an existing setup compatible with new devices. Any component that is not functionally affected by the new-generation device is excluded. If a new device is a different shape but existing accessories and chargers still work, HatchMed will not replace the accessories and chargers. 

Each replaced Product or component part carries the Standard Warranty, unless additional Extended Warranty coverage was purchased, in which case the warranty is limited to the remaining time of the original or extended warranty period. 

Where a Product or component part has been discontinued or is no longer available, HatchMed reserves the right to (a) refund the purchase price of the Product Upgrade Plan for the affected units, or (b) replace it with a Product of comparable function and value, which may be from a different model version or generation. 

Customers must be current with all outstanding invoices, and must submit upgrade claims in writing within the plan term, to be eligible for the Product Upgrade Plan. 

The Product Upgrade Plan is available only at the time of original purchase. Retroactive participation is not an option, though HatchMed may offer a plan retroactively at its sole discretion. 

5. Conditions and Restrictions 

This warranty is valid only while the Product: 

1. remains in the possession of the original healthcare end user, with proof of purchase demonstrated; 
2. has not been subjected to accident, misuse, abuse, improper service, or modification; and 
3. is the subject of a claim made within the applicable warranty period. 

Any assistance provided by HatchMed outside the terms of this warranty does not waive the limits of this warranty. 

6. What Is Not Covered 

This warranty does not cover: 

• Normal wear and tear. 

• Damage from drops, everyday-use damage, or handling. 

• Misuse, neglect, abuse, or damage caused by the negligence of the end user, including damage that leads to corrosion or rust. 

• Accident, modification, or integration with non-compliant components. 

• Theft or loss. 

• Damage due to improper transport, storage, installation, maintenance, use, or repair, or failure to follow HatchMed’s instructions or procedures. 

• Damage resulting from work performed by service providers not authorized by HatchMed. 

If a Product is not covered by an active warranty plan, no parts or replacements are covered for any reason. 

7. How to Make a Claim 

Authorized HatchMed distributors, resellers, or customers seeking to make a warranty or upgrade claim may do so by emailing help@hatchmed.com. A Return Materials Authorization number (“RMA”) shall be issued by HatchMed if needed, and no returns or exchanges shall be honored without a HatchMed RMA issued prior to receipt. 

All claims should provide the following information: 

• First and last name of requestor 

• Facility name and Product install location 

• Proof of purchase of the Product 

• Proof of purchase of the Extended Warranty or Product Upgrade Plan, if applicable 

• Phone number 

• Product name and quantity 

• Description of the Product defect 

Pictures or video proof may be requested. 

HatchMed pays standard shipping costs for qualified Standard Warranty, Extended Warranty, and Product Upgrade Plan claims. The customer pays shipping on parts or replacements not covered under warranty, on upgrades, and on any expedited shipping. 

HatchMed will ship replacements within 7 to 10 business days of receipt of request, as stock is available. Expedited shipping is available upon request at the customer’s expense. 

If the original Product or component parts are requested and not returned to HatchMed within 30 days of the date the replacement is shipped, the customer will be billed for the replacement at the then-current price of that Product. 

Contact 

HatchMed Corporation 

Email: help@hatchmed.com 

Phone: 844-428-2463 

www.hatchmed.com 

8. Exclusive Remedies 

If HatchMed determines in its sole discretion that a Product conforms with and is eligible for the Standard Warranty or the Extended Warranty, and the customer complies with the claim procedures set forth above, HatchMed will, at its option, do any combination of the following: (a) repair the Product; (b) replace the Product; or (c) refund or credit the purchase price paid for the Product. 

In the event a Product has been discontinued or is no longer available, HatchMed reserves the right to replace it with a product of comparable function and value, which may be a product from a different manufacturer, model version, or generation. 

Only original purchasers of Products from either HatchMed or an authorized reseller are eligible for the Standard Warranty, the Extended Warranty (if purchased), and the Product Upgrade Plan (if purchased). HatchMed specifically disclaims any liability resulting from Products purchased from a seller who is not an authorized HatchMed retailer or reseller. 

HatchMed Limited Warranty service may be obtained by contacting HatchMed or the authorized dealer from whom Buyer purchased the item. HatchMed compensates only HatchMed authorized service providers for warranty trips within their normal service area to repair commercial products at the customer’s location. 

THESE SHALL BE THE SOLE AND EXCLUSIVE REMEDIES OF THE BUYER FOR ANY BREACH OF WARRANTY. 

9. Disclaimer and Release 

The warranties provided herein are the exclusive warranties given by HatchMed and supersede any prior, contrary or additional representations or warranties, whether oral or written. 

ALL OTHER EXPRESS WARRANTIES AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, ARE HEREBY DISCLAIMED AND EXCLUDED. HATCHMED ALSO HEREBY DISCLAIMS AND EXCLUDES ALL OTHER OBLIGATIONS OR LIABILITIES, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, WITH RESPECT TO ANY NON CONFORMANCE OR DEFECT IN ANY PRODUCT, INCLUDING BUT NOT LIMITED TO: 

(A) ANY OBLIGATION, LIABILITY, RIGHT, CLAIM OR REMEDY IN TORT, WHETHER OR NOT ARISING FROM THE NEGLIGENCE OF HATCHMED OR ITS SUPPLIERS (WHETHER ACTIVE, PASSIVE OR IMPUTED); AND 

(B) ANY OBLIGATION, LIABILITY, RIGHT, CLAIM OR REMEDY FOR LOSS OF OR DAMAGE TO ANY PRODUCT. 

This disclaimer and release shall apply even if the express warranty set forth above fails of its essential purpose. 

10. Exclusion of Consequential and Incidental Damages 

HATCHMED AND/OR ITS SUPPLIERS SHALL HAVE NO OBLIGATION OR LIABILITY, WHETHER ARISING IN CONTRACT (INCLUDING WARRANTY), TORT (INCLUDING ACTIVE, PASSIVE, OR IMPUTED NEGLIGENCE AND STRICT LIABILITY), OR OTHERWISE, FOR DAMAGE TO THE PRODUCT, PROPERTY DAMAGE, DEATH, PERSONAL INJURY, LOSS OF USE, GOODWILL, REVENUE OR PROFIT, COST OF CAPITAL, COST OF SUBSTITUTE PRODUCT, ADDITIONAL COSTS INCURRED BY BUYER (BY WAY OF CORRECTION OR OTHERWISE) OR ANY OTHER INCIDENTAL, SPECIAL, INDIRECT, COMPENSATORY OR CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM NONDELIVERY OR FROM THE USE, MISUSE OR INABILITY TO USE THE PRODUCT. 

This exclusion applies even if the above warranty fails of its essential purposes and regardless of whether such damages are sought for breach of warranty, breach of contract, negligence, or strict liability in tort or under any other legal theory. 

TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF HATCHMED, ITS AFFILIATES, AND ANY OF THEIR OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE OR OTHERWISE) ARISING FROM YOUR USE OF ANY OF OUR PRODUCTS SHALL NOT EXCEED THE AMOUNT YOU HAVE PAID FOR ANY PRODUCT GIVING RISE TO YOUR CLAIM. THIS LIMITATION SHALL NOT APPLY IN THE CASE OF FRAUD OR WILLFUL MISCONDUCT ON THE PART OF HATCHMED. 

SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF WARRANTIES OR EXCLUSION OF DAMAGES, SO SUCH DISCLAIMERS AND EXCLUSIONS MAY NOT APPLY TO YOU. 

Keep for Your Records 

Purchased From: HatchMed Corporation 

Product / model: ___________________________ 

Invoice Date: ___________________________ 

Extended Warranty purchased (Y/N): ___________________________ 

Product Upgrade Plan purchased (Y/N): ___________________________